Zorbas hotel apartments & studios – Rental Terms & Conditions
the following Reservation / Rental Terms apply to all direct bookings made through our website or directly with the hotel, to ensure clarity and transparency regarding your stay at ZORBAS Apartments & Studios in Agia Pelagia Heraklion CRETE GREECE.
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Scope of these Terms
These Terms & Conditions (“Terms”) govern all reservations, stays, and use of the accommodation services provided by Апартаменти и студиа Зорбас (“Property”, “we”, “us”). By making a booking, paying for a stay, or checking in, you (“Guest”, “you”) agree to be bound by these Terms
Changes to Terms
We may update these Terms from time to time. The version applicable to your reservation is the one in force on the date of booking.
Definitions
For the purposes of these Terms:
“Guest” means any person staying at the Property under a valid reservation.
“Booking” means a reservation for accommodation made directly with us or via an authorized partner.
“Flexible rate” means a rate with a defined free‑cancellation period.
“Non‑refundable rate” means a rate where the total or partial amount is not refundable in case of cancellation, change, or no‑show.
You may encounter additional rate‑specific conditions during the booking process; those form part of your agreement.
Bookings & reservations
Making a booking – A Booking may be made via our website, by email, phone, or through authorized online travel agencies. All Bookings are subject to availability.
Confirmation – A Booking is considered confirmed only when you receive a written confirmation (such as an email or booking voucher) containing your stay dates, apartment type, and total price.
Transferability Bookings are generally non‑transferable to other persons unless we expressly agree in writing.
Modifications – Changes to your Booking (dates, number of guests, apartment type) are subject to availability and may affect the price. All modification requests must be made in writing and are only valid once confirmed by us.
Fees, payment & deposits
Rates & taxes All rates are quoted in Euros and may include or exclude applicable taxes and fees, as indicated during the booking process and in your confirmation.
Payment methods We accept the payment methods listed on our website and/or booking engine (e.g. credit/debit cards, bank transfer, cash on arrival, online payment gateways).
Deposits & prepayments Certain rates or seasons may require a deposit or prepayment to secure the Booking. The amount, due date, and refundability of any deposit will be stated at the time of booking and in your confirmation.
Settlement of balance Unless otherwise stated, any remaining balance is payable upon arrival or according to the schedule shown in your confirmation. All additional charges (e.g. food & beverage, transfers, extra services) must be settled before departure.
Fees, payment & deposits
General rule Cancellation and refund conditions depend on the rate selected at the time of booking (e.g. Flexible, Non‑refundable, Early booking). These conditions are shown during the booking process and in your confirmation.
Cancellation procedure All cancellations must be made in writing (email or booking platform message). The effective cancellation time is when we receive your written notice.
Flexible rates For Flexible rates, cancellations made within the stated free‑cancellation period (e.g. up to [X] days/hours before arrival) will not incur a fee. Cancellations after this period may incur a charge up to [one night / full stay / specified percentage], as indicated in the rate conditions.
Non‑refundable & promotional rates For Non‑refundable or promotional rates, cancellations, changes, or no‑shows may result in the loss of the full prepayment or deposit, as specified in the rate conditions.
No‑show If you do not arrive on the scheduled check‑in date and do not cancel in advance, this is considered a no‑show. In such cases, we may charge the no‑show fee specified in your rate conditions and release the room for resale.
Refunds Where a refund is due, it will be processed using the original payment method within [X] working days from confirmation of the refund. Bank or card processing times may vary.
Check‑in & check‑out
Check‑in time Standard check‑in time is from [HH:MM] on the day of arrival. Early check‑in may be available upon request and is subject to availability; additional fees may apply.
Check‑out time Standard check‑out time is until [HH:MM] on the day of departure. Late check‑out may be available upon request, subject to availability and may incur an additional fee.
Identification & registration All primary Guests must present a valid government‑issued photo ID at check‑in. We may require completion of a registration form with contact details for legal and safety purposes.
Occupancy, children, extra beds & visitors
Maximum occupancy Each apartment or room has a maximum occupancy limit for safety and comfort. This limit is stated in the room description and must not be exceeded.
Children policy Children are welcome. Age‑based pricing or conditions may apply, for example:
- Children under [X] years may stay free when sharing existing bedding with parents.
- Children aged [Y–Z] may be charged at a reduced rate or extra‑bed rate.
- Guests aged [12+] may be considered adults for occupancy and pricing.
Exact rules are specified in the booking details.
Extra beds & baby cots Extra beds or baby cots are subject to availability and may incur additional charges. Requests should be made at the time of booking or as early as possible.
Visitors Day visitors may be allowed subject to our visitor policy. Unregistered overnight guests are not permitted without prior approval and may result in additional charges or cancellation of the Booking.
Pets
Pet policy Pets are [allowed / not allowed] at the Property. Where allowed, this is subject to prior request and our approval.
Conditions for pets If pets are allowed, conditions may include:
- Size or breed limitations.
- Restricted access to certain areas (e.g. pool, restaurant).
- A refundable pet deposit and/or non‑refundable cleaning fee.
These conditions will be communicated at the time of booking or check‑in.
House rules & property us
Smoking Smoking is [prohibited / allowed only in designated outdoor areas]. Smoking inside apartments or indoor areas may result in a deep‑cleaning fee.
Noise & quiet hours Guests must respect other guests and neighbors. Quiet hours may apply between [HH:MM]–[HH:MM]. Excessive noise, parties, or disruptive behavior may result in immediate termination of the stay without refund.
Cleanliness & care of property Guests are expected to keep the apartment in a reasonable state of cleanliness and care. Misuse of furniture, appliances, or facilities is not permitted.
Use of shared facilities Shared areas (e.g. pool, garden, lounge) must be used in accordance with posted rules and safety instructions. Children must be supervised at all times.
House rules & property us
Guest responsibility for damages Guests are responsible for any damage, loss, or excessive wear caused to the Property, its furnishings, or equipment by themselves, their companions, or visitors.
Assessment & charges We may inspect the apartment upon or after departure. If damage is found, we may charge the cost of repair, replacement, or special cleaning to the Guest’s card or deduct it from any security deposit, after providing a reasonable explanation and, where possible, evidence.
Security deposit For certain stays or apartment types, we may require a security deposit at check‑in. The amount and conditions will be communicated in advance. The deposit is refundable, less any charges for damage or unpaid services, within [X] days after departure.
Limitation of liability To the extent permitted by law, the Property is not liable for loss, theft, or damage to personal belongings, nor for injury or illness arising from misuse of facilities or failure to follow safety instructions, except where caused by our gross negligence or willful misconduct.
Damages, security deposit & liability
Safety, emergencies & force majeure
Safety instructions Guests must follow all safety instructions, signage, and staff guidance, including fire safety procedures and pool rules.
Emergencies Emergency contact information is available in the apartment or at reception. In case of emergency, Guests should follow staff instructions and local regulations.
Force majeure We are not liable for failure to perform our obligations due to events beyond our reasonable control (e.g. natural disasters, government actions, strikes, pandemics, power outages). In such cases, we will make reasonable efforts to assist Guests and, where possible, offer alternative arrangements or credits.
Personal data & privacy
Data use We collect and process personal data necessary to manage your Booking, comply with legal obligations, and improve our services.
Privacy policy Details of how we handle personal data are set out in our Политика за поверителност, available at [link]. By booking and staying with us, you acknowledge that you have read and understood the Privacy Policy.
Governing law & disputes
Governing law These Terms are governed by the laws of Гърция.
Jurisdiction Any dispute arising from or related to these Terms or your stay shall be subject to the exclusive or non‑exclusive jurisdiction of the courts of Heraklion / Crete, without prejudice to any mandatory consumer protection rules.
